Simple, clear booking terms

The available payment method and payment timing are confirmed before your booking is finalized. No payment is collected through this website booking form; the form opens a WhatsApp request instead.

Some tours, trekking packages, boats or other services may require a deposit to secure guides, vehicles, permits or third-party suppliers. If a deposit is required, the amount and due time will be communicated before you pay.

If you need to cancel, contact us as soon as possible. Cancellation conditions can depend on the service, notice given and any supplier costs already committed. Any service-specific condition will be communicated during booking.

Refund eligibility depends on the reason for cancellation and any non-recoverable costs already paid to third parties. Where a refund or credit applies, the arrangement will be confirmed with you in writing.

Safety comes first. Tours, surf sessions, snorkeling, fishing or boat routes may be delayed, rescheduled, adjusted or cancelled when weather, waves, currents or sea conditions are not considered safe.

Published itineraries are a guide to the planned experience. The order, timing or specific stops may change because of weather, traffic, local access, park rules, guest safety or other operational conditions.

For airport pickup, please provide the correct flight number and notify us if your flight details change. Flight timing may be monitored and pickup adjusted when a delay is visible, subject to the driver schedule and updated arrival information.

Please be ready at the confirmed pickup time. A reasonable waiting period is allowed, but significant delays, extended waiting or changes that affect the driver schedule may require a revised pickup arrangement or additional charge.

Guests are responsible for their own passports, phones, cameras, luggage, valuables and other personal belongings during transfers and activities. Please check the vehicle, boat and activity area before leaving.

Additional charges can apply for services outside the confirmed package, such as pickup outside the included area, extra stops, extended waiting, overtime, optional activities, extra passengers or items specifically listed as not included. Where practical, these costs are confirmed before they are incurred.

Kuta Lombok Transfers will take reasonable care when arranging transport and activities. Guests are responsible for following driver, guide, instructor and local safety instructions. Events outside reasonable control — including weather, road closures, park restrictions, flight disruption or third-party operations — can affect the service. Appropriate travel insurance is recommended for adventure activities and travel disruption.

Last-minute and same-day requests are welcome subject to availability of drivers, guides, instructors, boats and required permits. For urgent requests, contact us on WhatsApp so availability can be checked quickly.